For those of you who don't know, the Bike Share of New York City is starting this spring and is supposed to be in full swing by July. Did we tell you, 10,000 bicycles in the system by this summer?
A full roster of sponsors? Full scale interaction with the City of New York's Department of Transportation?
How about, dealing with Community Boards? And the Manhattan Borough President, Scott Stringer? And everyone else in the city's huge political landscape.
Thought you hated the NYPD? Wait till you take this job: you'll have to be nice to them!
This person not only has to be at the top of their craft, they likely need to be politically connected, have tough skin, smile under duress, and live on air and adrenaline for the next five to 12 months because they'll be working 20-hour days. But, we don't know this for sure, we're just guessing.
New York City Bike Share -- General Manager
Job Summary
Bicycle sharing is a sustainable, healthy, and community-based transport option that enhances urban livability and mobility. New York City Bike Share is excited to announce the beginning of its operations in New York City with up to 10,000 bikes and 600 stations in Manhattan and Brooklyn.
New York City Bike Share is seeking a dynamic General Manager who will be responsible for all activities from the launch this summer to managing the New York City Bike Share system on an ongoing basis. This includes, but is not limited to, operations, marketing, public relations, finance and administration, community outreach, site planning, equipment procurement and delivery, and coordination with multiple NYC agencies and sponsors. You'll be a part of a ground breaking management team that has a focus on city acceptance, exceeding membership and ridership targets, and is dedicated to consistently delivering a top notch product.
Primary Responsibilities
• Lead all aspects of the New York City Bike Share system, including Marketing, Finance, Operations and Customer Service to ensure overall success of the system.
• Coordinate and maintain strong ongoing relationships among multiple parties, including employees, sponsors, manufacturer, subcontractor(s), clients and Board of Directors.
• Develop a team culture that embraces a mission-driven, team-oriented, environmentally sustainable organization.
• Assist expert team in all aspects of launching New York City Bike Share system while learning all aspects of the system, culminating in a major high-profile event in summer 2012.
Launch activities will include:
o Budget, finance, human resources, subcontracting and administration.
o Community engagement and site planning for several hundred on-street station locations.
o Multi-faceted marketing and media effort.
o Facilities, vehicles, equipment and training to assemble and install hundreds of stations and thousands of bicycles.
• Lead all aspects of ongoing operations for NYC Bike Share system after launch, including:
o Revenue and expense forecasting, finance, human resources, subcontracting and administration.
o Community engagement, including working with multiple community organizations and NYC agencies.
o Operations, including rebalancing, bicycle maintenance, station maintenance and cleaning, emergency response.
o Execution of marketing plan to maximize membership, ridership, revenues and media acceptance.
o Continual coordination among multiple city agencies, media, sponsors and other city stakeholders.
o Oversee staff of at least 150 people.
o Oversee all aspects of system operations including customer service, vendor, and client interaction.
o Hire, train, schedule, and manage employees. Delegate tasks as needed.
o Manage multiple subcontracts.
o Develop, execute, and share operational, marketing and customer service best practices.
o Identify and share opportunities for improvement and efficiency.
o Identify and address key strategic barriers and opportunities critical to the success of local operations.
o Ensure OSHA compliant workplace and practices.
o Ensure contractual obligations are met or exceeded.
o Ensure reporting metrics are met, and where needed, improved.
o Ensure reporting is complete and timely delivered to project officers and managers.
o Ensure a positive relationship between Alta Bicycle Share and system project officers.
o Ensure overall success and future growth of system.
• Work under the guidance of the President.
Requirements
• Undergraduate degree in business, engineering, transportation, public administration or related field. Advanced degree desired.
• Minimum 15 years of related experience, including experience managing and negotiating major service and supply contracts.
• Proven executive management experience in high visibility, high pressure environments with a minimum $5 million budget.
• High proficiency in Excel, Word, Microsoft Project, Google Applications, Quickbooks preferred, and ability to learn new software.
• Extremely strong public presentation skills both written and verbal, to key stakeholders including government, media, community and business.
• Strong finance and administration skills and experience.
• Demonstrated experience in high level negotiations with proven results.
• Demonstrated personal and professional commitment to the vision, mission and values of sustainable transportation.
• Demonstrated ability in undertaking and/or managing marketing and public relations.
• Ability to understand technical aspects of the software and the hardware capabilities and needs of a bike share system.
• Effective management, continual monitoring and reporting of the business performance against service levels, membership and profit targets.
• Ability to drive continuous improvement of the business in line with international standards and company corporate initiatives.
• Ability to learn, to understand, to simplify, and communicate complex technical and business issues.
• Job may require hours that exceed 8 hours per day and/or 40 hours per week.
• May require bending, stooping, lifting up to 35 pounds.
• May require travel.
Note: The above description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. All personnel may be required to perform duties outside of their normal responsibilities due to the nature of work performed to accomplish Alta Bicycle Share's Mission.
Alta Bicycle Share is proud to be an equal opportunity/ affirmative action employer.
To Apply: Please submit a cover letter and resume to: ops (at) altabicycleshare.com
Please, no phone calls
For more information, visit our website at www.altabicycleshare.com
- Location: NYC, Manhattan, Brooklyn
- Compensation: DOE
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.
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